Course: ICT management

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Course title ICT management
Course code KIN/IM
Organizational form of instruction Lecture + Lesson
Level of course Master
Year of study not specified
Semester Winter
Number of ECTS credits 4
Language of instruction Czech
Status of course Compulsory
Form of instruction Face-to-face
Work placements Course does not contain work placement
Recommended optional programme components None
  • Antlová Klára, doc. Ing. Ph.D.
  • Semerádová Tereza, Mgr. Ph.D.
Course content
Lectures: 1. Business Informatics - CIO and Strategic IT Management, Competence, Business-IT Relationship. 2. Management of business informatics services - SLA, application and infrastructure, qualitative and quantitative parameters, price, catalog of services. 3. Process management of IT services - ITIL and COBIT processes. 4. Event Management, Incident Management. 5. Problem Management. 6. IT change management in the context of business changes. 7. Architectural IT Management. 8. Business Continuity Management. 9. Disaster Recovery Planning. 10. Outsourcing in IT. 11. Relationship management with suppliers. 12. Business Case - Benefits of IS / ICT. 13. Balanced Scorecard, Total Cost of Ownership. 14. Problems of IS / ICT traffic management in large enterprises vs. problems in small and medium-sized organizations. Seminars: Students prepare and present selected topics in teams at seminars. 1. Getting acquainted with the requirements for a semester project. Selection of a specific topic that the team will process during the semester. 2. Analyze the default status of the specified system problem. Identify system weaknesses. 3. Conceptual design of solving the systemic problem. 4. Design of process implementation implementation. 5. Analysis of the risks associated with the implementation of the system solution. 6. Consultation of projects. 7. Final presentation of semestral projects.

Learning activities and teaching methods
Learning outcomes
The subject acquaints students with various aspects of ICT management in organizations and with the implementation of models, tools and techniques for effective management of information in the organization. At the same time, students will acquaint themselves with certified ICT management methodologies (ITIL, COBIT).


Assessment methods and criteria
Credit requirements: topic processing within seminars. Exam: Written.
Recommended literature
  • ITIL foundation handbook. 3rd ed. London: TSO. 2012. ISBN 978-011-3313-495.
  • Basl, J.:. Podnikové informační systémy. Praha: Grada Publishing spol. s. r. o, 2012.. 2012.
  • BRUCKNER, T., VOŘÍŠEK, J., BUCHALCEVOVÁ, A- a. kol. Tvorba informačních systémů. Principy, metodiky, architektury. Grada Publishing, 2012. ISBN 978-80-247-4153-6.
  • LAUDON, C. Management Information Systems. Upper Saddle River: Prentice Hall.. ISBN 9780134058474 5.
  • Řepa. Procesně řízená organizace. 2012. ISBN 978-80-247-4128-4.
  • ŠILEROVÁ, E., K. HENNYEYOVÁ a N. N. BALAŠOVA. Informační systémy v podnikové praxi.. Praha, 2016. ISBN 978-80-87994-78-8.
  • ZHU, X., B. SONG, Y. NI, Y. REN a R. LI. Business Trends in the Digital Era. Singapore: Springer. 2016. ISBN 978-981-10-1079-8.

Study plans that include the course
Faculty Study plan (Version) Category of Branch/Specialization Recommended year of study Recommended semester