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Lecturer(s)
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Havlová Marie, Ing. Ph.D.
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Bajzík Vladimír, doc. Ing. Ph.D.
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Course content
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Lectures: 1. Basic terms of quality management 2. Measuring the satisfaction of external customers 3. Principles of quality management a concept according to ČSN EN ISO 9000 4. Requirements and procedures for quality management a concept according to ČSN EN ISO 9001 5. The concept of quality management by TQM 6. Quality and environment environmental management systems 7. Management systems for safety and health at work 8. Integrated management systems 9. The conformity assessment procedures 10. The concept of quality management by Kaizen 11. The concept of quality management by Six Sigma 12. Audit and self-assessment 13. Benchmarking 14. Reserve lecture - free theme
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Learning activities and teaching methods
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Monological explanation (lecture, presentation,briefing)
- Class attendance
- 56 hours per semester
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Learning outcomes
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The aim of the course is to provide a comprehensive view of the quality and its implications. Students will be introduced to the fundamentals of quality management systems. Attention is focused on the concept of quality management systems according to ISO 9000, TQM, Six Sigma, Kaizen. In addition, students will be introduced to the relationship between the quality and the environment. Included are the issue of environmental management system and system management of health and safety at work. Emphasis is placed on the requirement for continuous improvement and the requirement for system measuring the satisfaction of external customers.
Students will acquire knowledge of the subject.
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Prerequisites
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Knowledges from Bachelor study
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Assessment methods and criteria
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Written exam, Student's performance analysis
Successfully passed tests, elaboration of work.
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Recommended literature
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Havlová, M. soubor přednášek z předmětu Systémy zabezpečování jakosti 1. 2014.
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Imai, M. KAIZEN ? Metoda, jak zavést úspornější a flexibilnější výrobu v podniku.. Brno, 2004. ISBN 80-251-0461-3.
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Nenadál, J. a kol. Moderní systémy řízení jakosti. Management Press.. Praha, 1998. ISBN 80-85943-63-8.
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NENADÁL, J. Měření v systémech managementu jakosti. Praha: Management Press, 2001.. ISBN 80-7261-054-6.
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