Course: Market Research and Customer Satisfaction

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Course title Market Research and Customer Satisfaction
Course code KMA/D128
Organizational form of instruction Lecture
Level of course Doctoral
Year of study not specified
Semester Summer
Number of ECTS credits 0
Language of instruction Czech
Status of course Compulsory-optional
Form of instruction Face-to-face
Work placements Course does not contain work placement
Recommended optional programme components None
Lecturer(s)
  • Picek Jan, prof. RNDr. CSc.
Course content
unspecified

Learning activities and teaching methods
Self-study (text study, reading, problematic tasks, practical tasks, experiments, research, written assignments), Independent creative and artistic activities, Individual consultation, Seminár
Learning outcomes
Prerequisites
unspecified

Assessment methods and criteria
Oral exam

Recommended literature
  • BERRY, M. a G. LINOFF. Data Mining Techniques - For Marketing, Sales, and Customer Relationship Management. Indianapolis, John Wiley & Sons, 2004.
  • H. Řezanková. Analýza dat z dotazníkových šetření.. Praha, 2010. ISBN 978-80-7431-019-5.
  • Chakrapani, Ch. Statistics in Market Research.. 2004. ISBN 9780470689370.
  • I. Pecáková. Statistika v terénních průzkumech. Praha, 2011. ISBN 978-80-7431-039-3.
  • J. Ramík. Statistické metody v marketingu. Ostrava, 2005.
  • Rossi, P.E., Allenby, G.M., Mcculloh, R. Bayesian Statistics and Marketing. 2005. ISBN 13-978-0-470863-6.


Study plans that include the course
Faculty Study plan (Version) Category of Branch/Specialization Recommended year of study Recommended semester