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Lecturer(s)
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Course content
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Lectures: 1) Importance of communication in health care, communication theory, transaction analysis 2) Factors influencing the course of communication 3) The importance of nonverbal communication 4) Effective communication, conflict management and negotiation 5) Assertiveness, coping with difficult communication situations Exercises: 1) Model tasks: Communication in health care 2) Model tasks: Use of nonverbal communication 3) Model tasks: Effective communication 4) Model tasks: assertive interview 5) Model tasks: Conducting communication in difficult communication situations
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Learning activities and teaching methods
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Dialogue metods(conversation,discussion,brainstorming)
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Learning outcomes
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The course is classified as a compulsory subject of the scientific background. It is conceived as a theoretical-practical unit that creates the basics of the professional knowledge and skills of a non-medical healthcare professional. The aim of the course is to acquaint students with adequate communicative skills. Students will acquire adequate communicative skills skills not only with the sick, their family members, but also with their co-workers.
Preconditions are frased in the annotation of the course and in the curriculum of the studying programme.
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Prerequisites
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Preconditions are frased in the annotation of the course and in the curriculum of the studying programme.
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Assessment methods and criteria
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Didactic test
Credit: - 80% attendance at exercises - completion of model tasks in exercises, - mastering the model situation - problematic communication with the patient.
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Recommended literature
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ANDRŠOVÁ, Alena. Psychologie a komunikace pro záchranáře: v praxi. Praha: Grada, 2012. ISBN 978-80-247-4119-2.
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JANÁČKOVÁ, Laura a Petr WEISS. Komunikace ve zdravotnické péči. Praha: Portál, 2008. ISBN 978-80-7367-477-9.
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MOTSCHNIG, Renate a Ladislav NIKL. Komunikace zaměřená na člověka: rozumět sobě i druhým. Praha: Grada, 2011. ISBN 978-80-247-3612-9.
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PLEVOVÁ, Ilona a Regina SLOWIK. Komunikace s dětským pacientem. Praha: Grada, 2010. ISBN 978-80-247-2968-8.
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POKORNÁ, Andrea. Komunikace se seniory. Praha: Grada, 2010. ISBN 978-80-247-3271-8.
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PTÁČEK, Radek a Petr BARTŮNĚK. Etika a komunikace v medicíně. Grada: Praha, 2011. ISBN 978-80-247-3976-2.
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TOMOVÁ, Šárka a Jana KŘIVKOVÁ. Komunikace s pacientem v intenzivní péči. Praha: Grada, 2016. ISBN 978-80-271-0064-4.
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ZACHAROVÁ, Eva. Komunikace v ošetřovatelské praxi. Praha: Grada, 2016. ISBN 978-80-271-0156-6.
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