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Lecturer(s)
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Woleská Jana, PhDr. Ph.D.
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Course content
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Exercises: 1) Theoretical framework of social communication, communication in health care 2) Verbal communication 3) Nonverbal communication 4) Indirect communication circumstances 5) Fundamentals of student communication and their preparation for difficult communication situations 6) Communication process 7) Meaning of the senses in communication 8) Communication-demanding patient 9) Model situations of the communication process 10) Communication from the perspective of developmental psychology 11) Silent communication partner 12) Pros and cons of haptics 13) Analysis of communication-demanding situations 14) Communication errors
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Learning activities and teaching methods
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Dialogue metods(conversation,discussion,brainstorming), Demonstration, Demonstration of student skills
- Semestral paper
- 10 hours per semester
- Preparation for formative assessments
- 4 hours per semester
- Presentation preparation (report)
- 4 hours per semester
- Home preparation for classes
- 10 hours per semester
- Class attendance
- 28 hours per semester
- Preparation for credit
- 4 hours per semester
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Learning outcomes
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It acquaints students with the theoretical framework of social communication, including communication in health care. The course focuses on the basics of student communication and their preparation for demanding communication situations. The student will be acquainted with procedures in communication-demanding situations.
Students obtain knowledge in given course in accordance with requirements and course programme.
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Prerequisites
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Preconditions are frased in the annotation of the course and in the curriculum of the studying programme.
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Assessment methods and criteria
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Written exam, Practical demonstration of acquired skills
Classified credit: - 80% participation in exercises, - mastering practical exercises, - making a presentation, - oral exam.
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Recommended literature
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ANDRŠOVÁ, Alena. Psychologie a komunikace pro záchranáře: v praxi. Praha: Grada, 2012. ISBN 978-80-247-4119-2.
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BROŽOVÁ DOUBKOVÁ, Andrea a Kateřina THELENOVÁ. Efektivní komunikace v pomáhajících profesích. Liberec: Technická univerzita v Liberci, 2013. ISBN 978-80-7372-942-4.
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BRUNO, Tiziana a Gregor ADAMCZYK. Řeč těla: jak rozumět signálům řeči těla a cíleně je používat. Praha: Grada, 2013. ISBN 978-80-247-4592-3.
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BURDA, Patrik. Krizová komunikace s agresivním a hostilním pacientem. Brno: NCO NZO, 2014. ISBN 978-80-7013-564-8.
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EVANGELU, Jaroslava Ester. Krizová komunikace: efektivní zvládání krizových a zátěžových situací. Ostrava: Key Publishing, 2013. ISBN 978-80-7418-175-7.
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PLEVOVÁ, Ilona a Regina SLOWIK. Komunikace s dětským pacientem. Praha: Grada, 2010. ISBN 978-80-247-2968-8.
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POKORNÁ, Andrea. Komunikace se seniory. Praha: Grada, 2010. ISBN 978-80-247-3271-8.
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PTÁČEK, Radek a Petr BARTŮNĚK. Etika a komunikace v medicíně. Grada: Praha, 2011. ISBN 978-80-247-3976-2.
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TOMOVÁ, Šárka a Jana KŘIVKOVÁ. Komunikace s pacientem v intenzivní péči. Praha: Grada, 2016. ISBN 978-80-271-0064-4.
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ZACHAROVÁ, Eva. Komunikace v ošetřovatelské praxi. Praha: Grada, 2016. ISBN 978-80-271-0156-6.
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