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Lecturer(s)
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Kolářová Vendula, Mgr.
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Kubíková Klára, Mgr. DiS.
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Kalinová Šárka
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Course content
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Lectures: 1) Importance of communication in health care, communication theory, transactional analysis. 2) Importance of non-verbal communication, factors influencing the course of communication. 3) Communication by telephone ? the operator's work within the operation center. 4) Effective communication, conflict management and negotiation, assertiveness. 5) Coping with difficult communication situations, managing emotions in communication. Exercises: 1) Model tasks: Communication in healthcare. 2) Model tasks: Use of non-verbal communication. 3) Model tasks: Communication by telephone in the healthcare sector. 4) Model tasks: Assertive conversation, Effective communication. 5) Model tasks: Conducting communication in difficult communication situations.
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Learning activities and teaching methods
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Lecture, Practicum
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Learning outcomes
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The subject is classified as a compulsory science foundation subject. It is conceived as a theoretical-practical unit that creates the basics of the professional knowledge and skills of a non-medical healthcare worker. The aim of the study subject is acquaint students with adequate communication skills.
Students will acquire the necessary adequate communication skills not only with patients and their family members, but also with co-workers. Furthermore, the goal is to teach students the elements of assertive communication and handling conflict situations
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Prerequisites
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untermined
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Assessment methods and criteria
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Practical demonstration of acquired skills, Systematické pozorování studenta
. 80% attendance at practice . fulfillment of model tasks within the exercise . mastering a model situation - problematic communication with the patient
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Recommended literature
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ANDRŠOVÁ, A. Psychologie a komunikace pro záchranáře: v praxi. Praha, Grada, 2012. ISBN 978-80-247-4119-2.
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MOTSCHNIG, Renate a Ladislav NIKL. Komunikace zaměřená na člověka: rozumět sobě i druhým. Praha: Grada, 2011. ISBN 978-80-247-3612-9.
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PLEVOVÁ, Ilona a Regina SLOWIK. Komunikace s dětským pacientem. Praha: Grada, 2010. ISBN 978-80-247-2968-8.
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Pokorná, A. Komunikace pro seniory. Grada Publishing Praha, 2010. ISBN 978-80-247-3271-8.
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PTÁČEK, Radek a Petr BARTŮNĚK. Etika a komunikace v medicíně. Grada: Praha, 2011. ISBN 978-80-247-3976-2.
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TOMANOVÁ, Š., KŘIVKOVÁ, J. Komunikace s pacientem v intenzivní péči. Praha, Grada, 2016. ISBN 978-80- 271-0064-.
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ZACHAROVÁ, E. Komunikace v ošetřovatelské praxi. Praha: Grada, 2016. ISBN 978-80-271-0156-6.
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